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Frequently Asked Questions

If you have any trouble with your import into WordPress.com, you can contact us through support here. Here are some common questions regarding Wix imports.

What if some content did not transfer?
What will happen to my Wix site?
How can I use my custom domain (example.com)?
My Wix theme didn’t transfer. What do I do?
How do I add plugins?

All of my content didn’t come over from Wix. What should I do?

If your Wix site is still live, you can try to reimport the information following the steps above. Any existing content will not be duplicated. The importer will only upload new content that hasn’t already been uploaded.

It’s also important to note that the import can take 10 minutes or more depending on how much content you’re importing from Wix.

If you have tried the import multiple times and are still missing content, contact us through support here, and we’ll be happy to take a look.

Will my Wix site be available during the import? What about afterward?

Your Wix site will not be affected by the import process, however if you have a custom domain you can use that with WordPress.com instead of Wix:

How do I use my custom domain (example.com) with my WordPress.com site?

In order to use your existing domain name, you will need a WordPress.com plan. Then you can either:

My Wix theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

Your Wix theme will not move to WordPress.com in the import. However, you can check out the available themes on WordPress.com at https://wordpress.com/themes/. You can use the selectors at the top of the page to choose between different theme features and click the ellipsis icon to view a theme demo or active a theme on your site.

I want to set up an online store or use a particular plugin on my new site. How do I do it?

For advanced functionality, your site will need a WordPress.com plan. See the articles for setting up a store and adding custom plugins for more information.

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