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Frequently Asked Questions

If you have any trouble with your import into WordPress.com, you can contact us through support here. Here are some common questions regarding Weebly imports.

All of my content did not come over from Weebly. What should I do?
How do I use my custom domain (example.com) with my WordPress.com site?
My Weebly theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

All of my content did not come over from Weebly. What should I do?

If you still have the export file from your Weebly site, you can try to reimport the file following the steps above. Any existing content will not be duplicated. The importer will only upload new content that hasn’t already been uploaded.

It’s also important to note that the import can take ten minutes or more, depending on how much content you are importing from Weebly.

If you have tried the import multiple times and are still missing content, contact us through support here, and we will be happy to take a look.

How do I use my custom domain (example.com) with my WordPress.com site?

You can map your domain to use with your WordPress.com site. The specific instructions will vary depending on where your domain is registered. If you registered your domain with Blogger, you can follow the steps here to change your name servers to point them to WordPress.com. You will want to use the following name servers:

NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COM

If you registered your domain elsewhere, you will want to follow the full instructions here to map your custom domain to your WordPress.com site.

My Weebly theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

Your Weebly theme will not move to WordPress.com in the import. However, you can check out the available themes on WordPress.com at https://wordpress.com/themes/. You can use the selectors at the top of the page to choose between different theme features and click the ellipsis icon to view a theme demo or active a theme on your site.

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