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Frequently Asked Questions

If you have any trouble with your import into WordPress.com, you can contact us through support here. Here are some common questions regarding Squarespace imports.

All of my content didn’t come over from Squarespace. What should I do?
How do I use my custom domain (example.com) with my WordPress.com site?
My Squarespace theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

All of my content didn’t come over from Squarespace. What should I do?

If you still have the export file from your Squarespace site, you can try to reimport the file following the steps above. Any existing content will not be duplicated. The importer will only upload new content that hasn’t already been uploaded.

It’s also important to note that the import can take 10 minutes or more depending on how much content you’re moving over from Squarespace.

If you have tried the import multiple times and are still missing content, contact us through support here, and we’ll be happy to take a look.

How do I use my custom domain (example.com) with my WordPress.com site?

If you registered your domain with Squarespace and would like to now point it to your WordPress.com site, you’ll need to purchase a WordPress.com plan and add Domain Mapping to your account.

Next please contact support for the specific settings you’ll need to enter into your domain registered at Squarespace.

Once you’ve received the correct settings from WordPress.com support,  you’ll need to login to your Squarespace account to update a setting on your domain that will point your domain to your WordPress.com site.

My Squarespace theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

Since your Squarespace theme will not move to WordPress.com in the import process, you can check out the available themes on WordPress.com at https://wordpress.com/design/. You can use the selectors at the top of the page to choose between different theme features.

 

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