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Frequently Asked Questions

If you have any trouble with your import into WordPress.com, you can contact us through support here. Here are some common questions regarding Medium imports.

All of my content didn’t come over from Medium. What should I do?
How do I use my custom domain (example.com) with my WordPress.com site?
My Medium theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

All of my content didn’t come over from Medium. What should I do?

If you still have the export file from your Medium site, you can try to reimport the file following the steps above. Any existing content will not be duplicated. The importer will only upload new content that hasn’t already been uploaded.

It’s also important to note that the import can take 10 minutes or more depending on how much content you’re moving over from Medium.

If you have tried the import multiple times and are still missing content, contact us through support here, and we’ll be happy to take a look.

How do I use my custom domain (example.com) with my WordPress.com site?

You can map your domain to use with your WordPress.com site. The specific instructions will vary depending on where your domain is registered. If you registered your domain with Blogger, you can follow the steps here to change your name servers to point them to WordPress.com. You will want to use the following name servers:

NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COM

If you registered your domain elsewhere, you’ll want to follow the full instructions here to map your custom domain to your WordPress.com site.

My Medium theme didn’t transfer over. How do I customize the look of my site on WordPress.com?

Since your Medium theme will not move to WordPress.com in the import process, you can check out the available themes on WordPress.com at https://wordpress.com/themes/. You can use the selectors at the top of the page to choose between different theme features.

 

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